Sometimes the unexpected happens to families and leaves them unprepared for basic daily routines, like personal hygiene. Scary and life changing situations, like vehicle or work accidents or quick onsets of health problems, can occur suddenly. Occasionally this requires time in a rehabilitation center, or worse yet, hospice care. Many times, when these events happen, patients and their families don’t have time to stop and think about grabbing their toothbrush, toothpaste, shampoo, conditioner, soap, comb, deodorant, or other personal hygiene items. Family members are rushing to see their loved ones and are more worried about them and the situation at hand than about these mundane things. One way that rehabilitation facilities and hospice care can help is to provide patients and their loved ones with their own personal hygiene kits.
As a travel agent, you invest your time and energy to be sure that your client’s vacation or business travel is hassle free, for the best rates possible, while protecting the interests and desires of your client. Even with all of the services you provide, one of the largest challenges in the industry is client retention and loyalty. Of course it goes without saying that further increasing the number of returning clients will provide a direct benefit to any agent’s or company’s bottom line. So how does one do that?